PRIVACY POLICY

1. Introduction

Simpson & Munro (India) Pvt Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email, phone number)
• Company name and GST number
• Delivery address
• Product specifications and requirements
• Payment information (processed securely through third-party providers)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• IP address and device information
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and quotations
• Communicate with you about products, services, and orders
• Send quotations, invoices, and order confirmations
• Improve our products, services, and website
• Comply with legal obligations
• Detect and prevent fraud or unauthorized activities
• Send marketing communications (with your consent)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

4.1 Service Providers

• Payment processors
• Shipping and logistics companies
• Email service providers
• Website hosting and analytics providers

4.2 Legal Requirements

We may disclose information if required by law or to protect our rights and safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure SSL/TLS encryption for data transmission
• Regular security assessments and updates
• Access controls and authentication
• Secure data storage and backup systems

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain customer data for 7 years in accordance with Indian tax and business laws.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at simpsmunro@gmail.com

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookies through your browser settings.

Types of cookies we use:

• Essential cookies: Necessary for website functionality
• Analytics cookies: Help us understand how visitors use our website
• Functional cookies: Remember your preferences

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are intended for businesses and professionals. We do not knowingly collect information from children under 18 years of age.

11. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: